Guarantee and Warranty
Guarantee and Warranty Policy
At BESTIN, we are dedicated to providing high-quality woodworking machines that deliver top-notch performance. We stand by our products with a comprehensive Guarantee and Warranty policy, ensuring that your investment is protected. Whether you’re purchasing a cutting-edge CNC router or an edge banding machine, we’ve got you covered every step of the way.
· Guarantee
Our Guarantee is a testament to the durability and excellence of our woodworking machines. When you choose BESTIN, you are backed by:
- Quality Assurance: All BESTIN machines undergo rigorous testing to meet international standards.
- Satisfaction Guarantee: We are confident you’ll be satisfied with the performance of your machine. If you’re not happy with your purchase, contact us within 30 days for a resolution.
- Reliable Support: Our dedicated customer support team is always ready to assist with any questions or issues.
· Warranty Coverage
BESTIN offers an industry-leading warranty designed to protect your machine and keep it running at peak performance. Here’s what is covered:
- Manufacturer Defects: Any defects in materials or workmanship are covered by our warranty.
- Parts and Labor: The warranty covers both parts and labor for repairs needed due to manufacturing defects.
- Free Shipping for Warranty Claims: If you need to return your machine or receive replacement parts, we will cover the shipping costs.
Note: The warranty begins on the date of purchase and is valid for the period outlined in the product’s warranty documentation.
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· What’s Not Covered Under Warranty?
While we offer comprehensive coverage, some conditions are not included under the warranty:
- Improper Use or Misuse: Damages resulting from incorrect use, installation, or maintenance are not covered.
- Normal Wear and Tear: Parts that naturally wear out over time, such as belts, brushes, and other consumables, are not included.
- Third-Party Modifications: If modifications or repairs are made by third parties, the warranty may be voided.
For more details, please refer to our full Warranty Terms & Conditions.
· How to File a Warranty Claim
If you need to make a warranty claim, follow these simple steps:
- Contact Our Support Team: Reach out to us via contact us, providing your machine’s serial number, purchase details, and a description of the issue.
- Provide Documentation: We may ask for a copy of your purchase receipt or photos of the defect.
- Inspection and Repair: After receiving your claim, we’ll inspect the machine and arrange for repairs or replacements as necessary.
· Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@bestingroup.com
We Are Here For You!
- +1 (310) 571-7396
- Info@bestingroup.com
- www.bestingroup.com